When will the items ship?
Current shipping estimates are as follows: US/Canada - arriving in port approx June 19th. 1 week for customs. Shipping to backers Late June-early July. UK/Europe - arriving in port approx June 22nd. 1 week for customs. Shipping to backers early-mid July. Australia/Asia - arriving in port approx June 2nd. 1 week for customs. Shipping to backers mid-late June.
Last updated: May 23, 2019 09:15
Tell me more about shipping.
We are shipping from different fulfillment centers around the world to get everything to you faster and keep costs as low as possible. Shipping costs include: handling and worldwide door to door tracking. We will pay for any VAT, customs, duties ahead of time-so you will not be charged. The specific courier will depend on your location. Most shipments will take 2 to 5 days and will depend on your distance from the fulfillment center. If your country is not listed or you have any questions about anything at all please contact us at the support email.
Last updated: May 22, 2019 13:52
How do I change my address?
All addresses will be locked on Friday May 24th, 2019 so our fulfillment companies may prepare for shipping. To change your address before this time, please go back to your survey/order form. If you can't find it-just go here. https://trogdor.backerkit.com/. Then, in the upper right hand corner there is a button that says "update your address."
Last updated: May 22, 2019 13:50
What are your refund/return/exchange policies?
As of December 4th, 2018 specific quantities of games and merchandise have been given to Panda and Contagious Graphics and are under production. Unfortunately, because this is a one-time manufacturing order and we are only a few people-we will not be able to provide refunds, returns or exchanges of the game* or add ons - unless an item is damaged or defective.
We will be able to replace damaged or defective items and/or game components if notified within 60 days of delivery. Please note we require a receipt/proof of purchase of a new game and we cannot provide replacements for second-hand games. To request a replacement for a defective/damaged item, please contact us at email@example.com.
*Wyrmwood: All Wyrmwood wooden components have a lifetime guarantee. If you are dissatisfied with any of the Wyrmwood wooden components for any reason please review the policies here https://wyrmwoodgaming.com/craftsmans-promise/and then contact us at firstname.lastname@example.org for additional information.
And of course, email us at anytime at email@example.com if you have any questions at all.
Last updated: May 22, 2019 13:51
Why is "Harmless Junk, Inc." showing up on my credit card bill?
Don't be alarmed! Harmless Junk, Inc. is Trogdor's company. So for most people-the charges for the game will be under this name. Your billing statement may read differently depending on platform and method of payment, however. Other billing statements may say "store@homestarrunner" or "Trogdor Game".
Please message us immediately if you have any questions at all about this. Happy to help. Thank you!
Last updated: November 08, 2018 16:46
Something wonky is going on with my shipping charges.
In order for the shipping tables to work, your entire mailing address needs to be entered. If this doesn't help, please send us an email and we will give you a hand.
Last updated: November 08, 2018 16:48
Looking for the Print and Play version?
Here is a VERY early version of the game if you would like to check it out: https://homestarrunner.com/printandplay/
Last updated: January 07, 2019 08:49
Current Estimated Shipping Date: June 2019Last Updated At: 09/10/18
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.